Let's go over the plans
We understand the importance of protecting your sensitive information and will maintain strict confidentiality regarding any data or business processes shared with us during the support engagement. Our team adheres to robust security practices to ensure data integrity and prevent unauthorized access.
We manage client support and issue tracking through our own ticketing system, Ticket24. This system allows us to effectively track, prioritize, and address support requests in a timely manner. You will have access to Ticket24, enabling you to submit support tickets, track the progress of your requests, and communicate directly with our support team.
The Ticket24 system ensures streamlined communication and efficient handling of support queries, providing a transparent and organized process for resolving any technical issues related to Bitrix24 CRM.
To ensure transparency and accountability, we will establish a Service Level Agreement (SLA) that outlines our commitment to providing timely support and issue resolution. The SLA will include the following key performance indicators:
a) Initial response time for support requests.
b) Problem resolution time based on the severity level.
c) Escalation procedures for critical incidents.
We can do for you:
● Prompt response and resolution of technical queries or issues related to Bitrix24 CRM.
● Troubleshooting and problem diagnosis to identify the root cause of any system disruptions.
● Implementation of bug fixes and patches to address software issues promptly.
● Portal not working: If your Bitrix24 portal encounters any performance or accessibility issues, our team will diagnose and troubleshoot the problem to restore its functionality promptly.
● Self-hosted portal backup not running: We understand the criticality of data backup for your business. If your portal backup encounters issues or fails to run, our experts will investigate and resolve the underlying cause to ensure regular and reliable data backups.
● Updating PHP or Bitrix environment for self-hosted Bitrix24: As newer versions of PHP and Bitrix24 are released, it is essential to keep your environment up to date for optimal performance and security. We will assist in upgrading your PHP version or Bitrix24 environment while ensuring compatibility and minimal disruption to your CRM operations.
● Problems with push and pull service for self-hosted: If you experience difficulties with push notifications or real-time updates through the push and pull service, our team will troubleshoot and resolve these issues, allowing seamless communication and synchronization within your Bitrix24 CRM system.
● Self-hosted portal checking not going through: If your portal health checks encounter errors or fail to complete successfully, our experts will examine the underlying causes, identify potential bottlenecks, and implement the necessary fixes to ensure consistent and accurate portal checking results.
● Our technical support team possesses in-depth knowledge and experience with Bitrix24 CRM, enabling us to address these specific technical issues promptly and effectively.
● Response time: 1 day
● The Basic plan is exclusively available for free to customers who have purchased a license from us and cannot be bought as a standalone service.
We are committed to empowering your team with the knowledge and skills to maximize the benefits of Bitrix24 CRM. Our user training and support services encompass the following areas:
● Understanding Bitrix24: We will provide comprehensive training to familiarize your users with the functionalities and features of Bitrix24 CRM. Our experienced trainers will guide your team through the system, ensuring they have a clear understanding of its capabilities and how to navigate and utilize its various modules.
● How-To Questions: Our support team will be available to address any how-to questions and provide step-by-step guidance on performing specific tasks within Bitrix24. Whether it's creating a new lead, managing customer interactions, or generating reports, we will assist your users in understanding the process and achieving their goals effectively.
● AnyDesk Support: For more complex queries or cases requiring real-time demonstration, we offer remote support through AnyDesk. Our support agents can establish a secure connection and guide your users directly within the Bitrix24 environment, providing hands-on assistance and facilitating a deeper understanding of the system's functionality.
● Modifying Robots and Automations: Bitrix24 offers powerful automation capabilities through robots and workflows. If you require assistance in modifying or creating robots and automations tailored to your specific business processes, our experts will provide guidance and support to help you optimize your workflows and automate repetitive tasks.
● Response time: 1 day
Our training and support materials, including documentation and knowledge base resources, will be available to your users for self-help and ongoing reference.
We are committed to ensuring that your team gains the necessary skills and confidence to utilize Bitrix24 CRM to its full potential. Our user training and support services are designed to promote proficiency, productivity, and a smooth adoption of the system within your organization.
It's important to note that the allocated support hours for user training and assistance are limited to a maximum of 5 hours per month. This allocation ensures that we can provide dedicated attention to your specific needs while managing our resources effectively.
● Pricing Plan: The Standard support plan is available for $250 per month.
● Mastering Bitrix24: We provide extensive training to ensure your users are well-acquainted with the functionalities and features of Bitrix24 CRM. Our experienced trainers will guide your team through the system, ensuring a thorough understanding of its capabilities and how to navigate and utilize its various modules effectively.
● Addressing All How-To Questions: Our support team is always ready to address any how-to questions and provide step-by-step guidance on performing specific tasks within Bitrix24. Whether it’s creating a new lead, managing customer interactions, or generating reports, we will assist your users in understanding the processes and achieving their goals efficiently.
● Remote Support via AnyDesk:For more complex queries or cases requiring real-time demonstration, we offer remote support through AnyDesk. Our support agents can establish a secure connection and guide your users directly within the Bitrix24 environment, offering hands-on assistance and facilitating a deeper understanding of the system’s functionality.
● Customizing Robots and Automations: Bitrix24 offers powerful automation capabilities through robots and workflows. If you need assistance in modifying or creating robots and automations tailored to your specific business processes, our experts will provide the necessary guidance and support to help you optimize workflows and automate repetitive tasks.
● Quick Response Time: We guarantee a response time of within 1 business day, ensuring prompt and effective support.
● Additional Resources: Your team will have access to our training and support materials, including documentation and knowledge base resources, for self-help and ongoing reference.
● Limited Support Hours: Please note that the allocated support hours for user training and assistance are capped at a maximum of 15 hours per month. This allocation ensures that we can provide dedicated attention to your specific needs while effectively managing our resources.
● Pricing Plan: The Advance support plan is available for $750 per month.
Ready to Start?
Join us and start efficiently automating your business with Bitrix24. With our help, you can increase productivity, optimize processes, and significantly reduce time spent on tasks. Become one of our clients today!