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![Card Image](https://emcsoft.io/wp-content/uploads/2024/03/Incoming-SMS-for-Bitrix24-Feature-2.png)
Two-way SMS is one of the standard and affordable method of communication in most countries. A good number of our clients utilize two-way SMS to enhance communication with their customers.
Bitrix24 uses Twilio service for outbound messages, but this service offers only one-way messaging and does not allow your customers to reply via the same channel. The cause of this one-way messaging is that whatever reply your customers send to you will deliver to Twilio, but not to Bitrix24.
Nevertheless, we have designed a module to solve this one-way messaging (SMS, image, and video messaging) problem.
The module functions in the following steps:
1. When your customer sends a reply, it delivers on Twilio.
2. Twilio sends the reply to our server-located scripts through webhook.
![](http://caxap-wordpress-3hr5z.tw1.ru/wp-content/uploads/2024/03/incoming-sms-2.jpeg)
3. Our PHP script checks for the sender’s number on Bitrix24.
![](http://caxap-wordpress-3hr5z.tw1.ru/wp-content/uploads/2024/03/incoming-sms-3.jpeg)
4. If the sender’s phone number already exists in the system under leads, deals, or contact, then the SMS bounds that item as a comment.
![](http://caxap-wordpress-3hr5z.tw1.ru/wp-content/uploads/2024/03/incoming-sms-4.jpeg)
5. However, if the script does not find the phone number in the database, it creates a new lead and then sends notifications to Bitrix24 users through the server.
![](http://caxap-wordpress-3hr5z.tw1.ru/wp-content/uploads/2024/03/incoming-sms-5.jpeg)
You can also watch the video of this development below and get more ideas how it is working
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