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Getting a standard customer call center service is no cheap task. From finding the right firm to preparing call center scripts and ensuring that issues can be adequately resolved, setting up a call center is not a breezy task. More importantly, by the time you set up your call center, you would have only taken […]
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Introduction: In today’s fast-paced business environment, effective communication plays a vital role in achieving success. With numerous communication channels available, it can be challenging to manage them efficiently. However, Bitrix24, a powerful collaboration and communication platform, offers a solution by combining calling and SMS functionalities under one centralized number. In this article, we will guide […]
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Introduction: CallCenter24 is a robust call center solution designed specifically for Bitrix24 users. This powerful application offers a wide range of features aimed at enhancing communication processes and maximizing efficiency within organizations. In this article, we will explore the key functionalities and benefits of CallCenter24, demonstrating how it can revolutionize the way businesses handle their […]
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Consistency is key, and is what a call center script – included in our Call Center Script module for Bitrix24 – does for your company if your customer services must be exceptional. A call center script is a pre-arranged guide that contains information that is used by customer service agents during calls. It is also […]
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With the Covid-19 Pandemic currently ravaging different parts of the world, physical meetings are already becoming a thing of the past. Prevailing lockdown rules have also made it difficult for people to travel for conferences and meetings. And social distancing rules have drastically reduced the number of people that can gather per time. Since most […]
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Your company’s interaction with customers, suppliers, and vendors makes up a vital part of your overall market efficiency. By using call systems like Telephony, you can efficiently carry out call actions, track them, and improve your customer support services’ efficiency. Undoubtedly, a Customer Relationship Management software like Bitrix24 is essential for improving your company’s bottom […]
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The Organization of Telephony The implementation of the Alpha Direct project happens to be an interesting task. Nevertheless, most of our clients set the highest level of functionality, serviceability, and availability standards for their projects. They also monitor the projects closely for compliance with their unique requirements. It is comparatively easy to work with clients […]
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We customized Bitrix24 as a professional caller. For that, we integrated the Power Dial (Predictive Dial) in Bitrix24. To solve that task we integrated Bitrix24 with Asterisk and connected two telecommunications operators, one for incoming, the other for outgoing calls to save money of our client. It works as follows: 1. The Bitrix system loads […]
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