| 1038 Views | admin
The secret formula to effortless customer service Tired of slow responses and disorganized support processes? With Bitrix24 and Ticket24.pro, you can create a streamlined customer service flow that keeps your team organized and customers happy. 🔶 Learn how to map out your customer service flow. 🔶 Automate repetitive tasks to save time. 🔶 Use Bitrix24 […]
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| 1038 Views | Amin
About ticketing system in Bitrix24 In our previous video we observed ticketing system development in Bitrix24. Today we will setup an internal app specially developed by EMCsoft team with step-by-step explanation. Before we start, let us remind what is ticketing system and how it can be used in business. In general, it is a system where […]
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| 1038 Views | Amin
How to Use EMCsoft Ticketing Solution Every company – including IT firms – needs some form of organization. When you’ve got a lot of things to do, trying to carry them out manually will only cost your company a lot more time and money than is necessary. As an active organization, a ticketing system is […]
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| 1038 Views | Amin
Introduction: When you install Ticket24, you typically start with an empty group in Bitrix24, and you’ll need to customize your tickets by adding a responsible person and defining deadlines. Additionally, you’ll want to track completed and ongoing tickets, and it’s common to set up notifications for ticket updates. Let’s dive into the main settings of […]
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| 1038 Views | Amin
Just like checklists, ticketing systems are handy tools that ensure that business processes are organized and executed in their order of importance. For organizations that are keen on customer service and support, a ticketing system enables their service agents to serve customers excellently. Advancements in technology now allow businesses to set up online ticketing solutions for […]
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| 1038 Views | Amin
Irrespective of what your work front looks like, scheduling remains a crucial part of every workplace activity and should be handled appropriately. An inefficient workplace schedule or impromptu appointments will not only affect your business’s productivity; it can also eat deep into your profit margin. On the other hand, proper scheduling of tasks and assignments ensures that […]
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| 1038 Views | Amin
Ticket24 – a ticketing system app A ticketing system is a software created to organize and distribute the incoming requests for customer support. Such systems are also often referred to as “online tickets management system”, “customers support ticket management system”, or “ticket-workflow system”. There are both separate services as well as those already integrated into […]
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| 1038 Views | Amin
EMCsoft Ticketing system As you might remember, we launched our Ticket24 free app recently in Bitrix market. Ticketing system is a simple and convenient communication tool with company clients. Using it, they can send inquiries, i.e. raise a tickets regarding your products and services. We received huge feedback from our current and potential customers and worked hard […]
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