Gathering customer feedback through your Bitrix24 CRM – WordPress

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Feedback is useless unless you do this

Customer feedback isn’t just about listening—it’s about taking action. With Bitrix24’s CRM feedback tools, you can collect valuable insights and use them to enhance your services.

🔶 Set up easy feedback channels – use CRM forms, live chat, and SMS to collect it

🔶 Link feedback to CRM records – keep insights tied to customer profiles for personalized responses

🔶 Analyze and act on data – spot trends and improve service quality with built-in analytics

Our latest video walks you through how to turn customer feedback into a growth strategy. Ready to level up your customer service?